In any case, it’s cut from the same wood. Now the term entry-level is relative here because the Aqua La Voce S3 is a serious product that has been given a lot of functionality and design elements from its bigger brothers (La Scala and Formula) in this last version. Today we are testing the entry-level product from that range, the Aqua La Voce S3 Discrete dac (a whole mouthful). I do not believe you will find a better DAC from any company.Aqua produces a limited number of digital products and is mainly known for its Optologic dacs. The build quality and finish is stunning, and pride of ownership is immense. I currently own a Metrum Acoustics Musette, a Metrum Acoustics Aurix and, until recently, owned a Metrum Acoustics Onyx which I have just upgraded to the Metrum Acoustics Adagio. From a product perspective, what can I say? I am a devoted Metrum Acoustics fan. I have to say that such great customer service is worth a lot these products are not exactly cheap and it is reassuring to know that you are well cared for after the purchase. On the only occasion I have experienced a technical issue, it was resolved quickly and to my complete satisfaction. From a customer service perspective, I have always found the Metrum team to be responsive, polite and helpful. I have been a customer of Metrum Acoustics for a number of years, and consider myself incredibly fortunate to have found them. Conclusion: Very unpleasant return experience and long live the good service from Paypal Very dissapointed, this is unacceptable, I really did not expect this from a company with a good reputation, really incredible. Then I started a paypal claim (2 weeks after return arrival), 15 minutes later the money was refunded !!! By the way, no apologies or anything else. A week later emailed back if they can do the refund, no answer. A week later emailed twice where my money remains, and get the reaction that the money will be refunded as soon as possible. I assume that I will receive my paypal refund. Upon arrival of the package mailed whether they had received it, arrived well. I received instructions to return the dac. After 2 weeks I mail that the dac is not to my liking and that I wish to use my 14 day return period. For the purchase they were very helpful and fast communication. I had bought a metrum flint, it had arrived defectively.
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